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The 2014 CIPD report identified that MSK injuries and back pain remains among the top causes of both long and short-term absence, particularly in manual workers. They inspire organisations to encourage the early reporting of symptoms or discomfort, share solutions and promote individual fitness. Our Telephone Triage (PhIL) is a service which allows exactly this.


Having a fast and cost effective solution to physical pain helps your employees and your organisation. Our telephone triage service is available when you need it.

Referred employees are supported by our dedicated Triage Team to help assess the injury or condition, which is then reviewed by our qualified MSK clinicians who will conduct a telephone consultation. We will quickly advise whether the employee requires ‘hands on’ treatment from one of our qualified physiotherapists, if their condition can be resolved through our PHIL service, or if the need to see another specialist via their GP is necessary.

We also screen the employee against an evidence based criteria, dismissing any clinical red flags (i.e. whether they require urgent medical attention) and assessing the persons’ psychosocial response to their injury. Immediate advice, guidance and support regarding condition management and recovery is offered and a clinical decision is made as to the most appropriate intervention.

PhIL is cheaper than face to face treatment & can be accessed faster, with referral to physio in 4 business hours or less!

Physio Information Line (PhIL)

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